Privacy Policy

At Creekside Inn & Suites, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications.

SMS Communications

To enhance your stay and provide timely updates, we may use your personal data to contact you with SMS messages. These messages are primarily transactional and informational, relating to your reservation and customer support. This may include:

• Pre-arrival reminders: Information about your upcoming stay and check-in details.
• Check-in instructions: Guidance for a smooth arrival.
• Mid-stay check-ins: Ensuring your comfort and addressing any needs.
• Post-stay communications: Thank-you messages, feedback requests, or electronic receipts.
• Customer support: Responding to your inquiries or providing assistance during your stay.

Consent for SMS Messages

By providing your mobile number during the reservation process, at check-in, or through our online services, you consent to receive SMS text messages from Creekside Inn & Suites via its mobile text message provider.

Mobile numbers and SMS opt-in consent will not be shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the mobile text message provider that delivers our messages.

Message Frequency: Message frequency will vary based on your reservation and interaction with us. You can expect approximately 8–10 messages per reservation, plus additional messages if you contact us via SMS or request assistance during your stay.

Usage Data

We may collect information on how our services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type and version, the pages of our Service that you visit, time spent on those pages, unique device identifiers, and other diagnostic data. This data helps us understand how our services are used and improve them.

How We Collect Your Data

Personal data is collected in the following ways:

• Online services: Through our website, mobile applications, or affiliated third-party booking sites (e.g., online travel agencies).
• During the reservation process: When you book a room or service with us.
• During check-in: When you arrive and register at the property.
• During check-out: For electronic receipts or feedback requests.
• Communication via email: When you send or receive emails from us.
• Communication via SMS: When you send or receive text messages from us.
• Communication via third-party messaging services: Such as Google Messages, WhatsApp, or Facebook Messenger, if you choose to communicate with us through these platforms.
• Social media posts related to Creekside Inn & Suites: If you interact with us on social media platforms.
• Participation in a survey, contest, or promotional offer: When you voluntarily take part in these activities.
• Reservations by phone, in person, or online: Personal data is collected when you make a reservation or communicate with us by email, fax, or SMS text. Communications may remain on record for quality assurance and training.

Sharing Your Data

We will not sell, rent, or trade your personal data to third parties for their marketing purposes. Mobile numbers and SMS opt-in consent will not be shared with third parties or affiliates for marketing purposes.

We may share your personal data with trusted third-party service providers who help us operate our services, such as our mobile text message provider, payment processors, or IT support. These providers are contractually obligated to protect your data and to use it only to provide services to us. We may also disclose your information if required by law or to protect our rights.

Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements.

Your California Privacy Rights

If you are a California resident, you may request to know what personal information we have collected about you, and request that we delete or correct it. You may also opt out of any sale or sharing of your personal information. We do not sell personal data.

We will not discriminate against you for exercising any of these rights. To make a request, email hello@creeksideinnwillits.com or call 707-459-3388. We may need to verify your identity before completing your request.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Effective Date at the top. We encourage you to review this Privacy Policy periodically.

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